We promise to deliver quality products that can be cherished for a lifetime. If for any reason you are unhappy with your order, please email us at firstname.lastname@example.org with a description and picture that may help us understand the problem. We will do what we can to make things right. In the event that an item arrives damaged, we will reprint and ship the item at no cost to you. Simply hold on to all original packaging and send a description and picture of the damage to email@example.com. Because your one-of-a-kind creation is made by you, for you, we are unable to provide refunds or replace products for the following errors: Poor image resolution or quality Misspelled text and typos Missing or blank image placements Selection mistakes (e.g. size, style, product options) Color or brightness variation between your computer and our printers Shipping charges are non-refundable. Any applicable international taxes, duties and other customs fees are the responsibility of the customer. Have a question? Visit our FAQs! Chances are, an answer is waiting for you there.